KAPTUR-ROGOWSKI HOUSE – FAQ’S

Will I be able to have my cell phone in Kaptur?
Cell phones have the potential to be both a distraction and a trigger. We want you to be focused and engaged while managing your crisis. Therefore, we do not permit cell phones. We will store your phone in your locker while you are here. If you need to communicate with family, loved ones, your employer, etc., please let us know and a phone call can be arranged at the discretion of our clinical staff.

Will I be allowed to have visitors?
For the same reasons we do not allow cell phones, we also do not allow visitors during your stay. Clinical staff will facilitate a family team meeting as part of your care plan/discharge planning.

Can I have items dropped off to me?
Yes. Any items not expressly prohibited by Kaptur-Rogowski House policy can be dropped off for you during your stay.

Is smoking allowed at Kaptur-Rogowski House?
We do allow smoking in designated outdoor areas. Cigarettes must be brought to the facility in unopened packs.

What should I bring to Kaptur-Rogowski House? 
Please click here to view a list of items to bring and not to bring to Erie County Health Department facilities.

Can I bring my prescription medication with me to Kaptur-Rogowski House?
Please click here to view our policy on home medications.

Will I have assistance connecting to treatment and/or recovery housing when I discharge?
We begin planning discharge with you from the onset of your stay. We will be happy to facilitate a referral to treatment and/or recovery housing upon discharge from our facility. For those seeking residential services we will provide transportation as well (based upon availability).

How long will I be in Kaptur-Rogowski House?
Treatment plans are highly individualized for each patient and lengths of stay can vary. Our average length of stay is 5-7 days.

WHAT TO BRING 
• Photo ID
• Insurance card
• Unopened cigarette packs
• Phone charger (Mobile phones are not permitted in the facility. They will be stored in your locker and returned to you upon discharge)
• Prescribed medication (All medication must be in the most recent bottle provided by the pharmacy indicating your name. No medication organizers will be allowed in the facility.)

WHAT NOT TO BRING
• Vape pens/e-cigs/chewing tobacco
• Extra clothing/luggage (all clothing will be provided for you during your stay)
• Blankets/pillows
• Large amounts of money (all money will be stored for you during your stay)
• Toiletries
• Electronics
• Jewelry (The Erie County Health Department is not responsible for any lost or stolen personal and/or jewelry items. You may store them in your locker while you are here.)
• Food/beverages (all meals and snacks are provided on site)